The employee who answers the phone.

It calls you too

Your assistant rings your cell.

It doesn't sit in an app waiting for you to open it. It calls, the same way a good office manager would — when there's something you need to know.

• On the drive in

  Two calls came in overnight, both booked. The Whitfield panel quote got approved. Your ten o'clock pushed to eleven.

  The morning brief, before you've put the coffee down.

• End of day

  Four jobs done, three invoiced, one still needs your numbers. Reyes is nine days late — want me to nudge them?

  The wrap-up call, so nothing waits until 9pm.

• When it matters

  A whole-house rewire inquiry landed twenty minutes ago and they're calling around. Want me to get them on the phone?

  The interrupt call, for the ones worth stopping for.

Voice or chat

Say it. It's done.

Talk to it like you'd talk to a person — driving, on site, hands dirty. Same assistant in the app when you'd rather type. It has read your email, it knows your clients, it has your calendar, it handles your money.

• “What came in today?” Three real inquiries out of forty-one emails. Who they are, where they are, what they need.
• “Book Delgado Tuesday morning.” On the calendar, client filed, confirmation sent to them.
• “Invoice the panel job — 450 labor, 380 parts.” Invoice built, payment link on it, ready for your yes.
• “Follow up with everyone who got a quote and went quiet.” Six people. Six notes written, each one about their job.
• “Did Whitfield ever pay?” Nine days out, $1,240. Want it chased?
• “Move my Thursday, I've got my kid's game.” Two jobs shifted, both customers told, new times confirmed.

The money layer

Invoiced before you're off the driveway.

The work is the easy part. Getting paid for it is where the month goes. Top Hat does that part out loud, on the way to the next call.

What it notices

The jobs you never knew you lost.

Most of the money a trade business leaves behind isn't in the work it did wrong. It's in the work nobody followed up on. Top Hat is watching for exactly that.

• Quoted, then quiet People who got a price and never wrote back. It knows every one of them, how long it's been, and what the job was worth — and it brings them back to you. “Eleven quotes went cold this quarter. Want me to reach out?”
• Money sitting out Every unpaid invoice, sorted by how old it is and how likely it is to go bad. Chased before it becomes a phone call you don't want to make. “Four invoices past thirty days. That's $6,800.”
• Work that comes around It knows what you did last year and when. When the season turns, it puts your old customers back in front of you. “Furnace season starts in three weeks — want me to email last year's tune-up clients?”
• The weekly business call Once a week it calls with the state of the business: booked, billed, collected, still owed — and what it would do about it if it were you. “You're up eighteen percent on last month. Two things are slipping.”

The platform

It doesn't replace your tools. It runs them.

You keep the setup you already have. Top Hat plugs into it and drives — one assistant, one conversation, everything underneath it doing what it's told.

• Your phone lineAnswers, qualifies, books, and texts you the summary.
• GmailReads every inbound email, drops the noise, drafts the replies.
• Google CalendarSees what you've got on and books new work around it.
• StripePayment links on your invoices and money in without the chase.
• QuickBooksInvoices, clients and jobs land in your books, not in a shoebox.
• SMSConfirmations, reminders and follow-ups from your number.

Every action is logged — what it did, when, and why, in plain English you can scroll through. And nothing leaves the building without your yes: invoices, quotes and replies are drafted for you to approve. Disconnect anything, any time.